Reference

How dewi1001 Handles Your Personal Data

Your personal data belongs to you — we collect only what we need to run your account, process deposits through DANA, OVO, or GoPay, and keep your wallet secure.

Encrypted account storageDANA, OVO, GoPay wallet data protectedYour right to access or delete dataNo data sold to third partiesIndonesia-applicable data handling
dewi1001 How dewi1001 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove data we hold about you, reach out through any of the channels below. Our Indonesia support team handles privacy requests alongside general account queries — you do not need a separate form to start a data request. Have your registered email and account wallet type ready so we can locate your record without delay.

Live Chat Open the chat widget from any page on dewi1001 to raise a data request directly with our support team during active hours.
Email Support Send your data access or deletion request to our support address listed in your account dashboard; include your registered email and wallet type.
Account Help Centre Log into your account, head to the Help section, and submit a ticket tagged as a privacy request — responses are tracked and timestamped.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page, login step, and payment screen on dewi1001. Account passwords are hashed — we cannot read them even internally. Data retention follows a practical rule: active account records are kept while your account is open; if you close your account, transactional records are held only for the period required by applicable financial compliance obligations and then purged. Cookie settings can be adjusted through your browser at any time.

SSL Encryption

Every connection to dewi1001 uses SSL so your login credentials, DANA or OVO wallet references, and session data travel encrypted end to end.

Cookie Controls

Session cookies keep your lobby preferences intact. No advertising or tracking cookies are dropped. You can clear or block cookies through your browser settings without losing your account access.

Data Retention Policy

We keep your account data while your account is active. After closure, transaction records are retained only as long as compliance obligations require, then permanently deleted from our systems.

Third-Party Limits

Payment processors like DANA, OVO, and GoPay receive only the minimum data needed to complete a transaction. We do not sell, rent, or exchange your personal profile with advertisers.

Your Privacy Rights — Frequently Asked

These are the questions we hear most often about how we handle your account data. If your question is not here, contact us through live chat or the Help Centre in your account.

We collect your name, email, phone number, and the wallet identifier for your chosen payment method — DANA, OVO, or GoPay. Device and session data are also logged for security purposes.

Yes. Submit a data access request via live chat or email using your registered account email. We will compile and send your data within a reasonable timeframe, subject to identity verification.

Log in, open the Help Centre, and raise a deletion ticket. We will remove your profile data after verifying your identity. Transactional records may be retained for compliance obligations before final deletion.

Only with the payment processor needed to complete your deposit or withdrawal. Those processors are bound by confidentiality terms. We do not share wallet data with advertisers or unrelated third parties.

No. We use session cookies to retain your lobby preferences and keep you logged in. We do not deploy cross-site tracking or advertising cookies. You can manage cookies through your browser settings.

Your profile is deactivated and personal data is scheduled for deletion. Transaction records are kept only for the period required by applicable financial obligations in eligible regions, then permanently purged.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.