Reference

Terms and Conditions for Your dewi1001 Account

These terms set out what you agree to when you open and use your dewi1001 account — covering everything from wallet deposits via DANA, OVO, and GoPay to how we handle disputes and account access.

Applies to all account activityCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessAccount security obligations includedSubject to change with notice
dewi1001 Terms and Conditions for Your dewi1001 Account
HOW WE HANDLE ACCOUNTS

Security, Data and Account Responsibility

These terms are backed by real operational processes — not just policy text. When you verify your identity, we check documents against your registered DANA, OVO, or GoPay wallet name to confirm they match. Account data is held under SSL encryption and is never shared with third parties outside of what is required by applicable law in your eligible region.

Wallet Name Verification

Your deposit wallet — DANA, OVO, or GoPay — must match your registered account name. Mismatches trigger a manual review before withdrawals are processed.

Account Security Obligations

You are responsible for keeping your login credentials private. Any activity under your account while your session is active is treated as authorised by you under these terms.

Data Retention Policy

We retain account and transaction records for the period required under applicable regulations in your region. You may request a summary of your data via the email support channel.

Requesting Term Clarifications

To formally request an explanation of how a specific clause applies to your account, submit a written query via email. We respond with the relevant policy section cited.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you believe a rule has been applied to your account incorrectly, our support team is the right starting point. Raise your concern through any of the channels below and reference your account number so we can pull up the relevant transaction or action history quickly.

Team online

Live Chat

Connect directly from your account dashboard. Share your account ID and the specific clause or transaction in question for the fastest resolution path.

Email Support

Send a written query to our support address with screenshots of any disputed transaction or account restriction notice you have received from us.

WhatsApp

Message us via our WhatsApp line for Indonesia account holders. Include your registered mobile number and a short summary of the terms question.

Common Questions About These Terms

Below are the questions we get most often about how these terms affect day-to-day account use — from deposits via local wallets to what happens if a term is updated while you have a pending withdrawal.

Yes. Every deposit and withdrawal — whether via DANA, OVO, or GoPay — falls under these terms alongside the individual e-wallet provider's own processing rules.

We may suspend or permanently close an account that breaches these terms. Any balance at the time of closure is reviewed and handled according to the account-verification status on record.

Access depends on local law and the eligible region you are in. These terms are written for Indonesia-based access and may not apply where regional restrictions prevent use.

We publish the latest version on this page. If changes affect active accounts materially, we send a notification via the contact method registered to your account.

Send a written request through our email support channel with your account ID. We will compile your transaction and account data summary and respond within a reasonable period.

A mismatch between your wallet name and account registration triggers a manual review. Withdrawals are held until the identity check is resolved through our support team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.